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RETURN & REFUND POLICY

1. MYFITBOX RETURN & REFUND POLICY

Good(s), product(s), item(s) or service(s) provided by myFITBOX can be returned within 24 hours of receipt of shipment in most cases. In most cases, a direct reimbursement will be available for the customer. However in specific cases, a credit note (also known as Credit) will be input into the customer's account. For further inquiry, the customer may contact [email protected].

If the customer wishes to initiate a refund, he or she will be required to send an email to myFITBOX at [email protected] or WhatsApp number (+6013 830 2369) within 24 hours after delivery.

2. REQUIREMENTS FOR A VALID REFUND/REPLACEMENT

  • Proof of purchase (invoice or receipt) and photos of items to be refunded.

  • Reason for refund/replacement has to be valid and return acceptance conditions are as per Clause 3.

3. REASONS TO REFUND/REPLACE AN ITEM

The customer may request for a product replacement or refund due to any of the following reasons:

  • Damaged - The product arrived with damaged exterior packaging, supported by clear photo(s).

  • Defective - The product arrived with damaged interiors, only noticeable by customers after packaging has been opened, supported by clear photo(s).

  • Wrong Product - The product does not match the quotation, or invoice, or receipt, or delivery order, supported by clear photo(s)

  • Expired Products - The products delivered by the suppliers are expired without informing the buyers.

  • Or any other valid reasons subjected to case by case basis.

4. STEPS ON HOW TO SUBMIT RETURN & REFUND

  • If the customer has ordered good(s), product(s), item(s) or service(s) via myFITBOX’s website and found that the good(s), product(s), item(s) or service(s) fall under Clause 3, the customer may continue with the steps below.

    • Replacements will be handled directly with the supplier if replacements are available on the delivery truck.

    • Replacements are processed internally, and the customer will be provided with the exact same SKU of a non-damaged / non-defective nature.

    • Photographs should be taken of the product as a proof for the below and sent to myFITBOX within 24 hours after delivery.

  • The product which needs to be returned should be kept in a cool and dry location until it is picked up by the logistics service hired by myFITBOX.

  • In the case of the defective product, in which packaging has been unsealed, the product should be repacked properly to allow for handling by the logistics service hired by myFITBOX.